Terms & Conditions

1. Scope & Contracting Party

These Terms apply to all visits to and use of the Website and to all purchase contracts concluded between you and xoqra via the Website. The contracting party is xoqra. Our business address is listed in Section 15.

2. Sales & Shipping Area

We currently sell and ship products to Australia, Canada, the United States, and the Rest of World. If you place an order for delivery to any of these regions, you are responsible for ensuring that your purchase and use of the goods comply with any applicable local rules or requirements. Free shipping applies automatically on orders of $50 USD or more; otherwise a flat $10 USD rate is charged.

3. Use of the Website

You may use the Website for personal, non-commercial purposes and for lawful shopping activities. You confirm that you have legal capacity to enter into contracts. You must not misuse the Website, including by attempting unauthorized access, transmitting malware, scraping in a way that disrupts service, or interfering with the Website’s security or functionality. We may restrict or suspend access to the Website where reasonably necessary for maintenance, security, or operational reasons.

4. Ordering & Contract Formation

Product listings on the Website are an invitation to place an order and do not constitute a binding offer. By clicking the “Buy now” button (or similar) at checkout, you submit a binding offer to purchase the goods in your cart. After you submit your order, you will receive an email acknowledging receipt. This email does not mean your order has been accepted. A purchase contract is formed only when we send you a shipping confirmation (or otherwise confirm dispatch of your order). We may refuse or cancel an order in reasonable circumstances, including suspected fraud, repeated payment failures, or obvious pricing or listing errors. If we cancel an order after payment, we will refund the amount paid.

5. Prices & Payment

Prices are shown in USD. Any shipping fees ($10 flat rate for orders below $50, free shipping on orders $50+) and applicable taxes (if any) are presented during checkout before you complete your purchase. Available payment methods are shown at checkout. If a payment is declined, you may verify your payment details, contact your payment provider, or use another available payment method and place a new order.

6. Shipping & Delivery — xoqra policy

Shipping coverage: Australia, Canada, United States (USA), and Rest of World. Shipping fee: $10 USD for orders under $50 USD; free shipping for orders of $50 USD or more. Standard delivery time: 7–15 business days after dispatch. Processing time: 1–3 business days. We provide tracking numbers for all shipments. Please note: customs, duties, or import taxes may apply depending on your country; these are the responsibility of the recipient (except for USA domestic orders which have no additional customs).

Delivery estimates may vary due to carrier delays, peak seasons, or extreme weather. For any shipping-related questions, contact [email protected].

7. Returns, Exchanges & Refunds

Returns, exchanges, eligibility conditions, return shipping responsibility, and refund timelines are described in our separate Return & Refund Policy. That policy applies to products purchased on the Website and shipped to any of our serviceable regions (Australia, Canada, USA, Rest of World).

8. Goods, Availability & Changes

We strive to display all items accurately. Images are for illustrative purposes and may differ slightly due to lighting or screen settings. Goods may be offered in limited quantities and may be discontinued at any time. We may update product details, packaging, or descriptions for future orders, without affecting orders already confirmed for shipment. The term “goods” refers to all products, accessories, and merchandise sold on xoqra.com.

9. Warranty Disclaimer & Limitation of Liability

To the maximum extent permitted by applicable law, the Website and products are provided “as is” and “as available”, and we disclaim all warranties not expressly required by law, including implied warranties of merchantability and fitness for a particular purpose. To the maximum extent permitted by applicable law, xoqra will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenues, data, or goodwill. Where liability cannot be excluded under applicable law, our liability will be limited to the amount you paid for the product(s) that gave rise to the claim. Nothing in these Terms limits liability for gross negligence, intentional misconduct, or other liability that cannot be limited under applicable law.

10. User Content & Feedback

If you submit reviews, comments, suggestions, photos, or other materials (“User Content”), you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display such User Content in connection with operating and promoting our business. You are responsible for ensuring your User Content does not violate any law or third-party rights. We may remove User Content at our discretion, including where it is unlawful, misleading, abusive, or otherwise inappropriate.

11. Third-Party Services & Links

The Website may include links to third-party websites or services. We do not control and are not responsible for the content, availability, or practices of third parties. Your use of third-party services is governed by their own terms and policies.

12. Personal Data & Privacy

Our handling of personal data is described in our separate Privacy Policy. Please review it to understand what data we collect, how we use it, and what choices you may have under applicable law.

13. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page. Changes apply from the time they are posted and do not affect orders that have already been confirmed for shipment.

14. Governing Law & Courts

These Terms and any dispute or claim arising out of or relating to them, the Website, or your purchase are governed by the laws of the State of North Carolina and applicable United States federal law, without regard to conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply. Unless otherwise required by applicable consumer protection law, you agree that any legal action must be brought in the state or federal courts located in Wake County, North Carolina, and you consent to the jurisdiction and venue of those courts.

15. Company Details & Contact

xoqra.com
Email: [email protected]